Privacy Policy
This page outlines our privacy policy
Last Updated: 26 August 2024
Data Collected
We collect information from you when you register on our site or place an order. During registration or ordering, you may be asked to provide details such as your name, email address, mailing address, phone number, or credit card information. However, you can also browse our site anonymously.
We gather anonymous data from all website visitors to monitor traffic and address technical issues. This data includes information such as web requests, responses to those requests, IP addresses, browser types, browser languages, and timestamps of requests.
Additionally, we employ various technologies to collect information, which may involve placing cookies on your computer. Cookies are small data files stored on your hard drive or device memory that enable access to specific features of our website.
Use of the Data
The information we collect from you may be used in the following ways:
Personalising Your Experience: Your information helps us respond more effectively to your individual needs.
Enhancing Our Website: We continually improve our website offerings based on the information and feedback you provide.
Improving Customer Service: Your information allows us to respond more efficiently to your customer service inquiries and support requests.
Processing Transactions: We use your information to process and manage your orders.
Sending Periodic Emails: The email address you provide for order processing will only be used to send information and updates related to your order.
Note: If you wish to unsubscribe from future emails, please contact us at support@onidel.com to have your address removed from our system. Be aware that this may also stop you from receiving account notifications, as we handle all account-related correspondence via email.
Your information, whether public or private, will not be sold, exchanged, transferred, or shared with any other company without your consent, except for the express purpose of delivering the product or service you have requested.
Security
We employ various security measures to safeguard your personal information when you place an order or enter, submit, or access your data. We use a secure server, and all sensitive/credit information you provide is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database. This information is only accessible to those with special access rights and who are required to keep it confidential.
After a transaction, your private information (such as credit card details, social security numbers, financial information, etc.) will be securely stored to facilitate renewals and future orders.
Data deletion
You can request the deletion of your information from our systems at any time. To do so, you may submit a request through our client support ticket system or send an email to support@onidel.com
Sharing of Data
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except when necessary to provide the service you've requested. This does not include trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as these parties agree to keep your information confidential. We may also disclose your information if we believe it is necessary to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. However, non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or other purposes.
Chargebacks
In the event of a chargeback, we reserve the right to provide our payment processor with information about you to dispute the chargeback. This information may include:
Proof of Service/Product
IP Address & Access Logs
Account Details
Ticket Transcripts
Service Information
Server Credentials
Change to the Policy
This Privacy Policy may be updated at any time, with changes reflected immediately on this page. It is your responsibility to review the policy regularly and stay informed of any updates. We may send an email notification if significant changes are made.
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