Acceptable Usage Policy

This page outlines our Acceptable Usage Policy or Fair Use Policy

Last Updated: 20 December 2024

Overview

All Onidel cloud servers are governed by our Acceptable Usage Policy, which is designed to ensure the fair and responsible use of shared resources. This policy is in place to maintain optimal performance and reliability for all users.

CPU Usages

We consider abuse to be any usage that significantly or noticeably affects other machines or exceeds the intended limits of your plan. Typically, to avoid impacting other users, it's recommended that CPU usage on cloud servers stays below an average of 85%.

If we determine that your usage is excessive, we may deprioritise your CPU access or, in rare cases, temporarily limit your CPU usage to 50% or lower. While most of our hypervisor nodes have ample CPU resources, making such actions uncommon, these guidelines help ensure fair usage. Brief spikes above 85% CPU are generally acceptable, but prolonged usage beyond this threshold may be considered excessive and could result in temporary deprioritisation or capping, particularly if the hypervisor node is experiencing a shortage of CPU resources.

Cryptocurrency Mining

Cryptocurrency mining is strictly prohibited. If we detect crypto miners running on your service, it will be suspended or terminated without prior notice. No refunds will be provided if your cloud server is suspended or restricted due to involvement in a cryptocurrency project.

Bandwidth Usages

Each cloud server is assigned a monthly bandwidth allowance, which varies based on the package you select. The bandwidth is pooled across all services within your account.

If your account exceeds the allocated bandwidth, we reserve the right to take actions such as limiting the network speed, suspending the account until the next allocation period, suspending it until additional bandwidth is purchased at an extra cost, requiring an upgrade to a higher-level package, terminating the account, and/or charging an additional fee for the overages. Please note that unused bandwidth does not roll over to the following month.

Services advertised with unlimited bandwidth are subject to a fair usage policy to ensure equitable access and performance for all customers. While we strive to provide generous and flexible bandwidth allowances, the following principles apply:

• Fair Access: Usage should remain within reasonable levels typical of standard customer activity. Excessive bandwidth consumption that impacts the service quality of other users is not permitted.

• Prohibited Activities: The following activities are strictly prohibited under the fair usage policy:

  • Continuous high-volume data transfers for purposes such as streaming large-scale multimedia content, hosting excessively trafficked platforms, or data mining.

  • Activities that result in sustained high levels of bandwidth utilisation, such as large-scale content distribution without prior written approval.

• Monitoring and Review: Usage patterns may be monitored to ensure compliance. If a service exceeds typical usage levels, we may:

  • Contact the user to discuss their usage.

  • Request adjustments to their usage or recommend alternative plans better suited to their needs.

  • Temporarily throttle or restrict bandwidth to maintain service quality for other customers.

• Exceptions: Users requiring consistently high bandwidth levels for legitimate purposes can reach out to us to explore tailored service options.

• Enforcement: Violation of this policy may result in warnings, suspension, or termination of the service

I/O Usages

We don't impose strict guidelines on I/O usage. Our hypervisors utilise Gen 4 NVMe SSDs in distributed storage systems, making I/O usage generally not an issue. However, we expect you to maintain reasonable usage. We reserve the right to limit your I/O if we determine it is negatively affecting other users.

Offensive Content

You may not publish or transmit any content through Onidel's network that Onidel reasonably believes:

• constitutes child pornography;

• constitutes pornography;

• is excessively violent, incites or threatens violence, or contains harassing content or hate speech;

• is unfair or deceptive under consumer protection laws, including chain letters and pyramid schemes;

• is defamatory or invades an individual's privacy;

• poses a risk to personal or public safety, compromises national security, or interferes with law enforcement investigations;

• improperly discloses trade secrets or other confidential/proprietary information;

• is intended to help others circumvent technical copyright protections;

• clearly infringes on another person's trademark, patent, or other intellectual property rights;

• promotes illegal drugs, violates export control laws, relates to illegal gambling, or involves illegal arms trafficking;

• is otherwise illegal or solicits illegal conduct under applicable laws;

• is malicious, fraudulent, or could provoke retaliation against Onidel by offended viewers;

Onidel does not permit the following types of material:

• Proxy services, Warez, Escrow services, High Yield Investment Programs (HYIP), illegal gambling, and lottery sites.

• Content "published or transmitted" through Onidel's networks, including web content, emails, bulletin board postings, chat, and any other transmissions relying on Onidel's internet services.

Onidel reserves the right to terminate services for any of the above reasons and may, at its sole discretion, determine whether to issue a refund.

Changes to the Policy

This Acceptable Usage Policy may be updated at any time, with changes reflected immediately on this page. It is your responsibility to review the policy regularly and stay informed of any updates. We may send an email notification if significant changes are made.